外贸业务员，在开发跟进客户的过程中，是不是经常遇到客户不回复的情况呢，你们都是怎么推动客户往前走的呢，如何让客户回复你呢。
有一个小绝招，那就是你一定要多引导客户，如果客户被动，我们就必须主动，很主动。多想想客户会对什么感兴趣，投其所好，最好让他跟着你走。一个很简单的例子，你回想下，你去商场买衣服，聪明的销售员，总是能很好很热情地引导你，直到你挑选好合适的衣服，结账走人。
另外，我们外贸人，很多时候跟客户联系，都是通过邮件来往。建议你，每次你写出去的邮件，尽量都是带有问号的，每个邮件里，带有一两个问句。这样可以提高客户回复你的概率，为什么呢，如果你写的邮件，都是句号结束，那客户看到邮件，就觉得可回复可不回复，也有可能当时看一下，转身就忘了，回复率会低很多。但是也不要一次问太多问题，太多问题会让人看到就觉得很累，反感，不想回复。
你想想你跟别人聊天，是不是也是这样的，要持续地聊天，一般都是你问我答，我问你答，如果别人最后只是陈述了一句话，没有问题，很可能你就没有再回他了。另外，多让客户做选择题(类似于Yes or No这种)，少问开放式的问题，较难回答的问题。
- Hello XXX, are you there? (在线聊天）
- Samples are available for this one, do you need/want them?
- Do you want to test/check the samples first?
- When do you expect to receive the goods? (适当确认细节)
- Do you need the goods urgently? shipment by sea or by air?
- Maybe this price didn't meet match your goal/target/budget, we have another competitive solution, do you still need it?
- Have you found your idea supplier?
- Are you still interested in our product?
- Is there any other information you need?
- May I have your address? Let me try to check the freight cost for you.
- Just wondering if you have received my email yesterday?
- Just want to make sure that you have received my quotation?
- May I have your further idea/comment pls?
- What is your plan to move forward?
- How can we move to next step pls?
- Do you still have any concern/question? Feel free to let us know.
- We have some new products released recently, do you want to see them?
- Our new catalogue is availabe now, do you want it?
- Can we schedule a quick call? When you will be available?
祝你好运！
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